By Frank Sheldone IV, President/CEO, Armor Protection Group Every underperforming security program I have been asked to evaluate had one thing in common: the scope of work was written before anyone truly understood the property. It usually unfolds the same way. A property manager experiences a break-in, a string of vehicle burglaries, or a tenant complaint. A request for guard coverage goes out. Three vendors respond within 48 hours proposing "one unarmed officer, 2200–0600,
